Privacy Policy

1. Information We Collect

Personal Information

When you rent a vehicle or contact us, we collect the following personal data:

• Full name and contact details (email address, phone number)
• Identification documents (driver's license, passport/NRIC)
• Payment information (credit card details processed through secure payment providers)
• Rental preferences and vehicle usage history
• Communication records with our team

Automatically Collected Data

When you visit our website or use our services, we automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and approximate location
• Cookies and similar tracking technologies

2. How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: Processing rental bookings, vehicle delivery, and collection coordination
• Communication: Responding to inquiries, providing rental updates, and customer support
• Payment Processing: Handling transactions and maintaining financial records
• Service Improvement: Analyzing usage patterns to enhance our offerings
• Legal Compliance: Meeting regulatory requirements and protecting our legitimate interests
• Marketing: Sending promotional communications (only with your consent)

Legal Basis: We process your data based on contractual necessity, legitimate business interests, legal obligations, and your explicit consent where required under Singapore's Personal Data Protection Act (PDPA).

3. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, insurance providers, and technical service providers who assist our operations
• Legal Authorities: When required by Singapore law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale

We do not sell or rent your personal data to third parties for their marketing purposes. All third parties we work with are bound by confidentiality obligations and data protection agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection practices
• Incident response procedures for potential breaches

While we strive to protect your data, no internet transmission is completely secure. We recommend using secure passwords and avoiding public Wi-Fi when accessing your account.

5. Data Retention

We retain your personal data for different periods depending on the purpose:

• Rental Records: 7 years from the date of rental (for legal and accounting purposes)
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 24 months from collection
• Correspondence: 3 years from last contact

After the retention period expires, we securely delete or anonymize your data unless longer retention is required by law.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookie types include:

• Essential Cookies: Required for website functionality (always active)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through our Cookie Policy page. Disabling certain cookies may affect website functionality.

7. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw previously given consent for data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for marketing purposes

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days as required by PDPA.

If you are dissatisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

8. International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions recognized under PDPA. We only transfer data to countries with adequate data protection standards.

9. Children's Privacy

Our services are intended for individuals aged 25 and above who meet our driver age requirements. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Continued use of our services after changes take effect constitutes acceptance of the updated policy.